Shipping and Returns
1. Order Processing
Orders are typically processed within 24–48 business hours after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
We reserve the right to delay or cancel orders if additional verification is required.
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2. Shipping Methods
Orders are shipped via reputable national carriers.
Delivery timelines vary based on:
- Carrier performance
- Destination
- Weather conditions
- External factors beyond our control
Tracking information will be provided once the order has shipped.
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3. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Shark-Line Peptide Company LLC is not responsible for:
- Incorrect addresses provided at checkout
- Packages delivered to an incorrect address due to customer error
If a package is returned due to incorrect address information, reshipping fees may apply.
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4. Lost or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s policies.
If a package is marked as delivered but not received, customers must contact the shipping carrier directly to initiate an investigation.
We will reasonably assist with carrier inquiries but are not responsible for carrier-related delivery issues.
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5. Damaged or Incorrect Items
Due to the nature of laboratory research materials, all sales are considered final.
However, if you receive:
- A damaged product
- An incorrect item
You must notify us within 48 hours of delivery.
To request review, email:
info@sharklinepeps.com
Include:
- Order number
- Photos of the item and packaging
- Description of the issue
Replacement or resolution will be determined at our discretion.
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6. Returns
For safety, compliance, and quality-control reasons:
- Opened products are not eligible for return
- Laboratory materials cannot be returned once shipped
We do not accept returns for buyer’s remorse or misuse.
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7. Refund Policy
Refunds, if approved, will be processed to the original payment method.
Processing times may vary depending on the payment provider.
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8. Order Refusal & Cancellation
We reserve the right to:
- Refuse service
- Limit quantities
- Cancel suspicious or high-risk orders
If an order is canceled prior to shipment, a full refund will be issued.